WHCC21 | Workshops


Reimagine, Reinvent, and Reengineer Your Business Meetings

Do you find yourself overloaded with meetings? Do you find a significant percentage of these meetings are of limited value? Do you find that some of the meetings you attend, and hence your valuable time, could be used in more productive ways? If you answer "yes" to any of the preceding questions, then this workshop is for you!

Meetings are really expense. We should take them more seriously. Calendar analysis research indicates that the percentage of managers time spent in meetings eclipses any other single work day activity. This workshop explores the true cost of meetings, and teaches professionals at all levels - whether they are attending or leading a meeting - how to improve its efficiency and effectiveness. In this workshop, attendees learn how to:

  • Estimate the true cost of meetings in valuable staff time (and opportunity costs)
  • Recapture millions of dollars and millions of hours in meetings you define as boring and wasteful
  • Meet the "triple aim" of fewer, shorter, and better meetings
  • Trade volume for value



Co-Creating Ideal Work: Six Actions to Eradicate Burnout

Professional Burnout is epidemic in health care. It negatively impacts both professionals and patients. Collaborative co-creation of ideal work is a proven strategy to eradicate burnout and flourish.

Esprit de Corps ("the spirit of the body") is camaraderie, passion, fulfillment, psychological safety, engagement and trust. It is the single most impactful leading indicator (within our control) of superb patient experience, outcomes, costs and safety. Esprit de Corps is a fundamental driver of organizational effectiveness and is the antipode of professional burnout. In this workshop:

  • Understand how to co-create ideal work
  • Define five leadership behaviors that raise engagement and reduce burnout
  • Recognize key system changes that increase positivity or reduce negativity to cultivate esprit de corps



All Hands On Deck: Tools and Methods for Crisis Response

Front line health care leaders face conflict and crisis situations every day. Both the brain and the body behave differently during a crisis, and the difference between escalating and calming a crisis often comes down to how we interpret this behavior through verbal and non-verbal cues and respond appropriately.

Effective de-escalation of a crisis can reduce anxiety, improve mental health, and create a safe workplace for health care leaders and their teams - leading to better job satisfaction and a lower likelihood of burnout. In this workshop, attendees will learn to:

  • Learn the 6 steps to crisis negotiation and study the crisis escalation grid and threat triangle
  • Develop effective formulas for crisis de-escalation with confidence and calmness
  • Define self-care practices to avoid burnout and vicarious trauma for yourself as well as your team



Direct Contracting Strategies for Employers to Deliver High-Value Health Care

The opportunity to drive better health outcomes and/or at much lower cost in various health care niches has fostered powerful new models of care delivery and finance. In this workshop, employers, TPAs, and benefit adviser discuss novel approaches to collaborate with providers and deliver quality care at reduced costs.

  • Gain insight into direct contracting arrangements for large and mid-sized self-insured health plans
  • Optimize the relationship between primary care and high-value specialty services
  • Take advantage of multiple clinical and financial risk management modalities to achieve unprecedented aggregate savings with improved health outcomes



Care Abroad: Implementation Strategies for Employers and Providers

In this workshop, attendees gain strategies to optimize care abroad and curb rising health care costs.

Employer Perspectives:

  • Overcome objections such as "You're trying to send me someplace horrible just to save money"; why quality is more important than cost
  • Exchange ideas on offshore services, the pitfalls, the true savings, and why employees choose to participate
  • Identify quality providers and develop programs that work across multiple partners
  • "Who Do I Sue": Review legal considerations including ERISA, HIPAA, and IRS

Provider Perspectives:

  • Hear from key stakeholders using medical tourism as a tool
  • Get the insider's view of the patient experience
  • Discuss challenges including communication, culture, and change



The Power of Home Care Medicine

The field of home care medicine (HCM) is growing fast and rapidly entering the mainstream of American medicine. HCM provides primary, transitional, urgent, and palliative care to frail, medically complex patients - often living with multiple chronic conditions - when and where they need it: in their place of residence. This person-centric, continuous care model has proven to deliver clinical, economic, and human benefits and thus has attracted interest from payers, providers, policy makers, investors, and patient advocates alike.

The American Academy of Home Care Medicine (AAHCM) is the voice and advocate for HCM, striving to enhance understanding, ensure access, advance quality, and model sustainability. During this strategic workshop, AAHCM leaders will serve as expert panelists to educate and navigate the key questions regarding HCM today and in the future:

  • Describe why HCM is a vital care model that delivers proven value to all audiences in today's health care environment
  • Understand how HCM functions in a variety of structures and settings, reflecting on associated opportunities, challenges, and lessons learned
    • Examine opportunities, challenges, and lessons learned
  • Learn how HCM is a key participant and competitive advantage in commercial, Medicare, and Medicaid value-based alternative payment models

The first portion of the 3-hour workshop includes panelist presentations offering an overview of HCM models, their benefits, and their challenges. The second portion of the workshop will offer hands-on topic tables led by the panelists for attendees based on their interests resonating from the presentations.


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